Refund policy
How to request a refund
Email support@example.com from the address you bought with, within 14 days of purchase, with the subject "Refund". You do not need to give a reason. We confirm by reply and process the refund the same business day.
Card payments
Refunded to the original card. Allow 5 to 10 business days for your bank to show it.
Crypto payments
Refunded in the same coin to the address you sent from, at the GBP rate on the day we process the refund. Network fees for the return transfer are deducted. If you paid from an exchange account that cannot receive, tell us and we will agree an alternative address.
After 14 days
Licences are not refundable after 14 days, except where required by law or where the Software has not worked at all on a supported broker and we have been unable to fix it within 30 days of your report.
What a refund means
Your licence key is deactivated and the bridge stops trading. Any open positions on your broker account are yours to manage; the bridge closes nothing on deactivation unless you ask us to trigger the kill-switch first.